Privacy Policy
Effective date: February 6, 2026
Plain-English summary: We collect the minimum info needed to coordinate a Helper for an appointment. We don't sell your personal information. We share info only to run the service (e.g., with the Helper you're matched with).
1) Scope
This Privacy Policy explains how Bridge collects, uses, and shares information when you visit our website or request/receive services.
2) Information we collect
- Contact info: name, phone number, email
- Service details: pickup address, appointment location/time, mobility notes (walker, stairs, etc.)
- Trusted contact details: if you request confirmations to an adult child or other contact
- Communications: messages, emails, call notes related to scheduling and service delivery
- Website data: basic analytics (e.g., pages visited, device/browser info) via cookies or similar tools
3) Health information (important)
Bridge is a non-medical service. Please avoid sending unnecessary medical details. If you choose to share limited health-related context (e.g., "needs a walker"), we use it only to coordinate safe support. Bridge is not a "covered entity" under HIPAA in most cases; still, we treat sensitive information carefully and minimize sharing.
4) How we use information
- Coordinate and deliver services (booking, matching, routing, timing)
- Safety planning (mobility notes, access instructions)
- Customer support and issue resolution
- Send confirmations and updates you request
- Improve the service and website performance
- Prevent fraud, abuse, or unsafe behavior
5) How we share information
We share information only as needed:
- With the Helper assigned to your service (pickup address, timing, mobility notes, contact number)
- With service providers that help us operate (forms, email, analytics, payment processors)
- For legal/safety reasons (to comply with law or respond to emergencies)
We do not sell your personal information.
6) Cookies & analytics
We may use cookies or analytics to understand traffic and improve the site. You can typically control cookies in your browser settings.
7) Data retention
We keep information as long as necessary to provide services, comply with legal requirements, and resolve disputes. We aim to retain only what we need.
8) Security
We use reasonable administrative, technical, and physical safeguards. No system is 100% secure, but we work to reduce risk and limit data collection.
9) Your choices
- Request access, correction, or deletion of your personal information where applicable
- Opt out of non-essential communications
- Control cookies through your browser
10) Children's privacy
Bridge services are not directed to children under 13. We do not knowingly collect data from children under 13.
11) Changes to this policy
We may update this policy. The "Effective date" above reflects the latest version.
12) Contact
Email: hello@bridge-lincoln.com
Also see: Terms of Service